My payment failed – what’s next?
Our system typically tries again after 48—72 hours. If we aren’t able to process your payment after that, your subscription will be paused until you unpause it. If your payment didn’t go through because of old billing details, our system will try to process your subscription once you update those. If you need some time, just pause your account anytime.
If you do need to change your payment details, please complete the following steps to ensure you don’t miss out on your box:
Please log in to your account
Choose Update Payment Details
Once your subscription payment has been updated, your snack box will be scheduled for dispatch.
When will I be charged for my order?
We take payment for your first box (or a gift box) immediately upon completion of your order.
Payment for each subscription order will be taken, subsequently, on that same date each month.
Can I temporarily pause my subscription?
Yes, subscriptions can be paused. You have complete control when you log in If you pause, upon reactivation of your subscription, you will roll into the next delivery schedule.
Discounts & Special Offers…
If you have used a special offer or discount code on your subscription, be sure to read the terms of your discount. If you have any questions, just get in touch.
Where do I enter my promo code?
Promotional codes, vouchers and gift card codes are entered during checkout with your adjusted balance clearly shown.
We care about your pup’s health & well-being, that’s why every Franks Snack pack is grain free, low in fat and contain no artificial ingredients. Suitable for all dogs, even those with allergies, suffering from diabetes or tackling obesity.