Terms of service

Terms & Conditions

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.snackatfranks.com website (the “Service”) operated by Snack at Franks, a division of Franks Pets (“us”, “we”, or “our”).


Your access to and use of the Service is conditioned on your  acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.


By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our website.


You are responsible for safeguarding the password that you use to access any part of the website and for any activities or actions under your password.


You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account. If you do not notify us immediately, we may not be able to assist you and will not recompense for any activities taken during this time. You must be over 18 to create an account with us.


We may terminate or suspend access to our website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.


All provisions of the Terms which by their nature should survive termination shall survive termination.


Upon termination, your right to use the website will immediately cease. If you wish to terminate your account, you may simply cancel from your account section and discontinue using the website, or contact us at any time using the login portal or emailing: HERE to discontinue, amend your information or receive help with difficulties you have using the website.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.


Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If  any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our website service, and supersede and replace any prior agreements we might have between us regarding using our website service.

Links To Other Web Sites

To share events or news, our website may contain links to third-party websites or services that are not owned or controlled by Franks Pets.


Franks Pets has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that Franks Pets shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.


We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


By submitting content such as personal or form data in written, photographic, video or other media formats, you are consenting to our use of this data for business purposes only in so far as this adheres to the law.


You have the right to amend or remove personal data at any time.  Please read our Privacy Policy for further information on how we use your personal data. We only use your data to transact with you and we do not sell your data.  We do not sell data or personal data or any data that will identify you onwards.  We do not hold banking details and we use qualified banking gateways to transact with you for the duration of a transaction.  We do not sell your transactional data.  You are responsible for ensuring  submission of visual content displayed on our digital channels adheres to copyright law and that you have the right to share this media.

Discount Terms

We offer discounts through the year, but we are a subscription service.  The intention of offering discounts is to spread the cost for, and the offer of benefits to, our members.  Participating in discount promotions for a first box assumes sign up to a subscription service for more than one box purchase.   If you use any discount against a subscription service to purchase a single box and cancel that subscription before delivery, you will be refunded instead as you will have by this action refused the offer to sign up our subscription service.

Promotional Offers

From time to time we will use promotional offers.

Promotional offers are clearly indicated as promotional offers, discounts, coupons, coupon codes, introductory offers or similar.  We do not mislead our audience, customers, members or subscribers in any way through the use of promotional offers. 

By taking part in any promotion you will be offered a clearly identifiable reward or discount towards our existing products.  For example, where we offer 10% off, you will be charged the full cost of an existing item with 10% reduced from this full cost.  We will never exaggerate promotions or costs to mislead you into a perception that you are receiving a greater offer than that stated.  All promotions will be indicated openly through the offer.

When you make a purchase using any of our promotional offers you are hereby signing-up for our subscription service and will be charged the regular monthly amount of £19.79 one month after your first purchase.

All promotions are subject to availability and we are dedicated to ensuring offers will be honoured in a timely manner.  Where time limits exist, we will clearly indicate offers are time limited.  Where products are limited we will indicate products are limited.

By taking part in a promotional offer you are consenting to be contacted by us throughout the timescale of the offer.  This may include marketing surveys, feedback requests or further promotional communications.  If you have created an account during a promotional offer, we will communicate with you as our member and/or subscriber.  We will never share or sell information gathered in this way with third parties.

All promotions apply to the first box of any offering only, unless explicitly stated within the promotion.  Please continue to read more about your rights and your data in our Privacy Policy.  If you have any questions about a promotional offering, please get in touch with us at any stage and we will be happy to answer your questions.

We reserve the right to exclude from a promotion, ban from our website or social media channels, seek legal recourse, and/or terminate a membership if after investigation there is sufficient evidence that a user has violated the stated terms with regards to any promotion, competition, or other discount offer. We are happy to discuss this and are committed to transparency in any such an investigation.

Seasonal Giveaways

Occasionally we will run giveaways and competitions via our social media channels and website. The promoter is: Franks Pets Ltd trading as Snack at Franks.

The competition is open to residents of the United Kingdom aged 18 years or over except employees of Snack at Franks and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

There is no entry fee and no purchase necessary to enter competitions unless otherwise stated. By entering any competitions, an entrant is indicating his/her agreement to be bound by these terms and conditions.

Route to entry for the competition and details of how to enter are via our social media channels and email newsletters. 

A person may enter multiple times if stated in the competition terms. This will usually be by sharing, commenting and/or liking the competition post on social media multiple times. In the instance that there can only be one entry per person, this will be communicated via the official giveaway announcement.

For entry closing dates and competition winner announcements please see the details within the official announcement. Winners will be announced via our social media channels and weekly newsletters. No responsibility can be accepted for entries not received for whatever reason.

The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

One winner will be chosen at random by software, from all entries received and verified by Snack at Franks by stated closing date.

The winner will be notified within 28 days of the closing date. If the winner can not be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

The competition and these terms and conditions will be governed by UK law and any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

The winner agrees to the use of their name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will only be disclosed with a third party to ensure the delivery of the prize. By sharing their address, the winner agrees to these terms.

The winner's name will be available 28 days after closing date by emailing the following address: frank@frankspets.com

Entry into the competition will be deemed as acceptance of these terms and conditions.

Any and all promotions are in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to Snack at Franks and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at https://snackatfranks.com/policies/privacy-policy


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes  material change will be determined at our sole discretion.  However, we will always uphold your privacy rights and we invite you to read our Privacy Policy to understand what we do with data.

Contact Us

If you have any questions about these Terms, please contact us: HERE


By continuing to access or use our website after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the website.